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Water damage restoration, connected by phone

Water where it shouldn't be?Stop it. Then call.

Water Damage First connects your call straight to an independent local restoration contractor, and explains what to do until they can help.

Call Now(866) 259-1073See where we connect calls

What restoration looks like

From wet to whole, room by room

Examples of how water-damaged rooms can look before and after proper drying and repair.

  • After: the same room dry with new carpet
    Before: flooded finished basement
    BeforeAfter

    Flooded basement

  • After: the same ceiling repaired
    Before: stained sagging ceiling
    BeforeAfter

    Sagging ceiling

  • After: the same floor refinished
    Before: cupped oak floor under drying mats
    BeforeAfter

    Cupped hardwood

  • After: the same kitchen dry
    Before: wet kitchen floor with toe kicks off
    BeforeAfter

    Wet kitchen floor

  • After: the same wall patched
    Before: flood cut exposing studs
    BeforeAfter

    Flood-cut wall

  • After: the same carpet dry
    Before: soaked living room carpet
    BeforeAfter

    Soaked carpet

What are you dealing with?

Key facts: Water Damage First

  • The EPA advises drying wet materials within 24 to 48 hours to help prevent mold.[1]
  • Restoration work generally follows the ANSI/IICRC S500 standard.[2]
  • Standard homeowners policies generally exclude flood, which takes a separate policy.[3]
  • Water Damage First is a call-in referral service. Independent contractors do the work.

Why speed matters

The first 48 hours decide what you keep

The EPA's 24 to 48 hour drying target is the one number to remember. Here is what to do along the way.

  1. Minutes

    Stop the source. Protect people. Photograph everything.

  2. First hours

    Remove standing water and move what you can to dry ground.

  3. Day one

    Air movers and dehumidifiers go in. Readings start.

  4. Day two

    Wet porous materials that cannot dry should be gone by now.

  5. Day three onward

    Dry to a measured goal, then rebuild.

Services

Help for every kind of water problem

Each service page explains how the work is done, what can be saved, and what to expect.

Not sure? Call(866) 259-1073

Where we connect calls

Find your area

We list only places where we hold real coverage data. Open your area for what is different about water there.

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Guides

Straight answers before anyone visits

Written from public sources like the EPA and FEMA, and kept free of sales talk.

All guides
  • Extraction wand pulling water out of soaked beige carpet in a living roomGuide

    Can Wet Carpet Be Saved?

    Carpet wet with clean water can often be saved if it's extracted and dried quickly. The pad usually needs.

    Read the guide
  • Large brown ceiling stain above a doorway with a bucket belowGuide

    Leaking Ceiling

    Move people and belongings away, put a bucket down, then find and stop the source. Stay out from under any.

    Read the guide
  • Three glass jars holding clean, cloudy gray and dark brown water side by sideGuide

    Clean, Gray and Black Water

    Clean water comes from supply lines, gray water from washers or dishwashers, and black water from sewage or fl

    Read the guide
  • Person seen from behind with a clipboard photographing water damage on a basement wallGuide

    Flood vs Water Damage Insurance

    Sudden water from inside the home usually falls to your homeowners policy, while rising water from outside usu

    Read the guide
  • Corroded copper pipe with a split along a wet stone wallGuide

    Frozen Pipes

    If taps stop running in a freeze, assume a pipe is frozen. Shut the main before thawing, because the split may

    Read the guide
  • Moisture meter, gloves and a clipboard on a truck bedGuide

    Questions for a Contractor

    Ask who is doing the work, how they verify dryness, what they document, and what you are signing. A good contr

    Read the guide

Questions

Water damage questions, answered briefly

Still have a question?

A short call usually answers it.

Call Now(866) 259-1073

What is water damage restoration?

It is the process of removing water, drying the structure, cleaning affected materials and repairing what was damaged, so a building is safe and dry again.

What number do I call?

Call (866) 259-1073. Your call connects to an independent local contractor.

What is the first thing to do after water damage?

Stop the water at the main or appliance valve if it is safe, keep clear of electricity, and take photos. Then call.

How much time do I have before mold grows?

The EPA advises drying wet materials within 24 to 48 hours.[1]

Does homeowners insurance cover water damage?

Sudden indoor leaks are usually covered, while floods usually need a separate policy.[3]

Who will I talk to when I call?

Your own call connects to an independent local contractor who speaks with you on that call. We do not do the work ourselves.

Do you handle fire damage too?

Yes. Calls about fire and smoke damage connect to an independent local contractor as well.

Do you cover the whole United States?

Not yet. We list only areas with coverage on file, and new areas are added as coverage is confirmed.

Water doesn't wait. Neither should you.

Speak with a contractor in one call.

Call now(866) 259-1073

Sources and citations

  1. [1]U.S. EPA: A brief guide to mold, moisture and your home
  2. [2]IICRC: ANSI/IICRC S500 standard
  3. [3]FEMA: Flood insurance
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